Embracing Enhanced Web-to-Case Feature for a High-End User Experience and Salesforce Scheduler/Book Appointments
Date: Wednesday, October 18th , 2023 11:00 AM EST
Location: Virtual
Register today and schedule a session with our experts.
Embracing Enhanced Web-to-Case Feature for a High-End User Experience and Salesforce Scheduler/Book Appointments
Date: Wednesday, October 18th , 2023 11:00 AM EST
Location: Virtual
This interactive session aims to empower participants with the knowledge and skills to leverage their Salesforce investments fully. We will delve into the intricacies of enhanced web2case, exploring their potential to revolutionize standard OOTB web2case and Scheduler/Book Appointments. Our objective is to provide attendees with practical insights and hands-on experience, enabling them to enhance their Web2case experience, enhance ROI, and drive their business forward with better customer experience. Regardless of your technical background, this workshop will equip you with the tools to harness the power of Enhanced Web2case and transform standard web2case into a customer-friendly and enhancing agents’ productivity.
Agenda of the Workshop
Overview of Enhanced Web2case: sample use case, code and demo
- Enhanced Web2case: A progressive web-to-case feature transcending limitations, offering enriched user experience, flexibility, personalized interactions, and efficiency boost for service agents.
- Efficiency Boost: Reduced ticket hops and heightened productivity benefit service agents while enhancing customer retention through efficient support.
- Advancements: Customization, security, UI refinement, and unmatched flexibility define its functional advancements. Leverages Lightning Web Components (LWC) for top-tier performance.
Overview of Salesforce Schedular
- Consistent Customer Experience: Seamlessly deliver uniform service across various channels, including web, mobile, email, and chat.
- Efficient Operations: Streamline appointment management, reducing administrative tasks and enhancing productivity.
- Automated Enhancement: Automate appointment processes, from creation to confirmation, minimizing manual efforts and improving service quality.
Outcome of the Workshop
- Attain a comprehensive understanding of optimizing their Salesforce investment.
- Develop an in-depth familiarity with Salesforce functionalities, enabling the enhancement of service agents' abilities to reduce ticket hops, elevate productivity, and retain customers.
- Explore the transformative potential of Salesforce's capabilities.
- Acquire practical skills and insights to streamline processes, yielding significant ROI enhancements within the Salesforce platform.
- Unlock the full potential of Salesforce, ushering in a new era of heightened productivity and improved customer retention.
Come and Experience Demos
Enhanced Web2case: sample use case, code and demo
- Experience a sample use case, delve into code, and witness a live demo showcasing its capabilities. Elevate customer support with enhanced user interactions, streamlined ticket management, and personalized experiences.
Scheduler/Book Appointments: sample use case, code and demo
- Explore a sample use case, access code, and view a demo for hands-on experience. Seamlessly manage appointments, enhance customer engagement, and optimize resource utilization for efficient scheduling.
Speaker
Deepak Timmasarthy
Who can attend
This workshop is designed to cater to a diverse audience of professionals in the technology sector holding prominent leadership positions, such as CIO, CTO, COO, CDO, Director, Manager of Tech, & Engineers Regardless of their skill level, all attendees will find valuable insights, practical knowledge, and hands-on training tailored to their specific roles and responsibilities, empowering them to drive innovation and success within their respective organizations.
Register Here
Let’s get started. First Step is to Register so we can follow up with you for more details. Please note the demand is high and space is limited so please register right away.
