Lucid Motors, a leading electric vehicle manufacturer, faced challenges meeting their Service Center and Field Repair requirements. As a result, they sought a comprehensive solution to streamline their service operations and enhance customer experience.
To address Lucid Motors’ challenges, People Tech devised an enhanced system to support their Service operations. The project was divided into two phases, with multiple deliveries and releases. The solution encompassed the following key aspects:
Lucid Motors partnered with People Tech to address their Service Center and Field Repair requirements. By implementing Salesforce Service Cloud and Salesforce Field Service, Lucid Motors achieved best-in-class service processes, improved customer experience, and paved the way for global expansion.