Achieve Service Excellence with Service Cloud & Automation
Achieve Service Excellence with Service Cloud & Automation
At People Tech Group, we offer a range of services that help businesses optimize their service operations with the Salesforce platform.
Our services include
Implementation & Customization
Our implementation and customization process for Service Cloud and Automation begins with a thorough analysis of your business requirements and objectives. We design a comprehensive implementation plan, aligning Service Cloud with your workflows and processes. Leveraging automation expertise, we streamline operations and optimize efficiency.
Field Service Automation
Our Field Service Cloud Automation optimizes and automates field service operations through intelligent scheduling, efficient technician assignment, mobile access to work orders and customer information, real-time communication, IoT integration for proactive maintenance, and advanced analytics for data-driven decision-making.
Service Desk Automation
Our Service Desk Automation streamlines and automates service desk operations. It efficiently manages and assigns incoming tickets, offers self-service portals for customer support, automates workflows and escalations, integrates knowledge bases for quick problem-solving, and ultimately enables businesses to deliver prompt and effective support
Turnkey Community Portal Solutions
Our Turnkey Community Portal Solution enables businesses to create engaging community portals with customizable templates, member registration, authentication, personalized profiles, discussion forums, shared resources, and knowledge bases. It includes moderation tools for safe environment and analytics for data-driven decision-making, helping businesses build thriving online communities and enhance member experiences.
M365 Integration
Our M365 Integration Service Cloud Solution seamlessly integrates and enhances Microsoft 365 (M365) services, such as SharePoint, Teams, and Outlook, with existing systems and applications. It enables data synchronization, migration, and development of custom connectors and workflows.
Service Desk Reporting Visualization with Power BI
Service Desk Reporting Visualization with Power BI Solution utilizes Power BI’s reporting and visualization tools to provide businesses with insights into service desk performance. It enables customizable dashboards, charts, and graphs, allowing users to track metrics, identify trends, and make data-driven decisions. The solution supports data integration from multiple sources, enabling comprehensive reporting.
Einstein Analytics for Service Cloud
Einstein Analytics for Service Cloud Solution utilizes AI-powered analytics to analyze service data, identify trends, patterns, and improvement opportunities. It offers intuitive dashboards and reports for visualizing and understanding service metrics and KPIs. The solution provides proactive case monitoring, predicting issues and suggesting actions for faster resolution.
Key Features of Service Cloud and Automation
Benefits
