What our policy covers
Your privacy is our concern, and we’re transparent about the collection, usage, and sharing of your information. Our policy intendeds to help you understand:
- What information is collected
- How this information is used
- How this information is shared
- How this information is safe-guarded
- How you can access and control this information
- How this information is transferred internationally
- Other important privacy information
Additionally, our policy explains your choices about how your information could be used. Your choices include how you could condemn to certain usage of your information, and how you could access and update certain segments of your information. If you do not agree with our policy, we’d recommend you do not access or use our Services or interact with any other business aspect of ours.
While we provide Services under contract with any organization (for instance, your employer), that organization holds control over the information processed by our Services.
What information is collected about you
We collect your information whenever you provide it to us, you use our Services, and/or other sources provide it to us, as further explained below.
Information you provide to us
We collect your information whenever you input it into our Services or else provide it directly to us.
Account and Profile Information:
We collect your information whenever you register for an account, set preferences, create or modify your profile, sign-up for or make use of our Services. For instance, you provide us with your contact information, and in few situations, you provide the billing information whenever you register for our Services. Additionally, you have the option of adding a display name, contact details, and other information to your profile, for be displayed in our Services. We track your preferences whenever you choose settings within our Services.
Content you provide through our products:
Our Services include the PeopleTech products you use, wherein we collect and store content that you send, post, share and receive. This content comprises of any of your information that you can choose to include. We collect the feedback you provide directly to us through our products and we also collect clickstream data about your interaction with and usage of features in our Services.
Content you provide through our websites:
Additionally, our Services comprise of our websites operated or owned by us. We also collect other content that you submit via these websites, including social networking or social media websites operated by us. For instance, you provide content to us while you provide feedback or while you participate in any of the interactive surveys, contests, features, promotions, events or activities.
Information you provide through our support channels:
Additionally, our Services comprise of our customer support, wherein you can choose to submit any information regarding an issue you experience with our Service. Whether you designate yourself as a billing contact or an admin, speak to one of our representatives directly, open a support ticket, or else engage with our support team, you shall be asked to provide your contact information, a summary of your issue that you experience, and any other screenshots, documentation or any helpful information that could be used to resolve your problem.
We also collect certain billing and payment information whenever you register to certain paid Services of ours. For instance, we ask you for designating a billing representative, including name and contact information, while you register with us. You may also provide payment information, like payment card details, which we collect through secure payment processing services.
Information we collect automatically when you use our Services
We collect your information whenever you use our Services, including browsing our websites and taking certain actions within our Services.
Other users of the Services:
Other users of our Services can provide us with your information, whenever they submit content through our Services. For instance, you can be mentioned in a support ticket that is opened by somebody else. Additionally, we receive your email address from other Service users, whenever they provide it to invite you to our Services. Likewise, an administrator can provide your contact details whenever they designate you as the admin or billing representative of your company's account.
Other services you link to your account:
We work with a diverse Resellers who deliver purchasing and other services around our products. We receive information from them, such as billing and admin contact information, billing information, company name, what PeopleTech Services you have used or may be interested in.
How we use your information we collect
Mentioned below are the explicit purposes for which we utilize your information that we collect.
To provide our Services and cater to a personalized experience:
We use your information for providing our Services to you, including processing transactions with you, authenticating your credentials whenever you log in, providing customer support, and operating and maintaining our Services. For instance, we use the name and contact details you provide in your account for identifying you with other Service users. Additionally, our Services include tailored features that enhance your productivity, personalize your experience, and improve your capability in effectively collaborating with others by automatically analyzing the activities of your team, for providing notifications and activity feeds, which are relevant for you and your team. We may also use your email domain for infering your affiliation with an industry or organization to personalize the experience and content you receive on our websites. While you may use multiple Services, we combine all your information and activities for providing an integrated experience, like allowing you to find information from one Service, while searching from another or presenting relevant product information as you browse through our websites.
For research and development:
We always look for ways to make our Services faster, secure, smarter, integrated, and useful for you. We make use of collective learnings about how people utilize our Services and the feedback provided directly to us for troubleshooting and identifying trends, activity patterns, usage, and areas for improvement and integration of our Services. Additionally, we analyze and test certain new features with a few users prior rolling out the feature to all the users.
To communicate with you about the Services:
We use your contact details for sending transactional communications via email and within the Services, including reminding you of subscription expirations, confirming your purchases, providing customer support, responding to your questions, comments, and requests, and sending you technical updates, notices, security alerts, and administrative messages. Additionally, we send communications as you onboard to our Service(s) for helping you get more proficient in using our Service(s). These communications are a part of our Services and often you cannot opt out of them. If an opt out option is available, you shall find that option within our communication itself or else in your account settings.
To market, promote and drive engagement with the Services:
We make use of your contact details and information about how you use our Services for sending promotional communications that can be of specific interest to you, by email and by displaying PeopleTech Group ads on other companies' websites and applications, in addition to platforms like Google, Facebook and more. These communications are intended to drive engagement and maximize your experience from our Services, including information about survey requests, new features, newsletters, and events, which we think can be of interest to you. We also communicate about new promotions, product offers and contests with you. You can take control of whether or not you receive these communications as described below, under "Opt-out of communications."
For Customer support:
We make use of your information for resolving technical problems you encounter, for responding to your requests to assist, for analyzing crash information, and for repairing and improving our Services.
For safety and security:
We make use of your information and your Service use for verifying accounts and activity, for monitoring suspicious or fraudulent activity and for identifying violations of our Service policies.
To protect our legitimate business interests and legal rights:
Wherever required by law or wherever we believe it is essential to protect our legal rights, interests and the interests of others, we make use of your information regarding legal claims, regulatory, compliance, and audit functions, and disclosures regarding the merger, acquisition or sale of a business.
With your consent:
We make use of your information wherever you have given us permission to do so for a specific purpose that is not listed above. For instance, we can publish featured customer stories or testimonials for promoting our Services, with your consent.
Legal bases for processing (for EEA users):
We collect and process your information only where we have the legal bases for doing so, under the applicable governing laws of your nation. The legal bases depend on our Services you use and how you use them. This signifies that we collect and make use of your information only where:
- We require to provide you our Services, including the operation of our Services, providing customer support and personalized features, and protecting the safety and security of our Services;
- It satisfies a legitimate interest (which is not overruled by your data protection interests), like for research and development, for marketing and promoting our Services and for protecting our legal rights and interests;
- You give us permission to do so for an explicit purpose; or
- We require to process your data for complying with a legal obligation.
If you have agreed to our use of your information for an explicit purpose, you carry the right to change your mind at instance, but this shall not affect any processing that has taken place already. Wherever we use your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to condemn to that use though, in certain cases, this may signify that you no longer use our Services.
How we share your information we collect
We do not trade, sell, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in conducting our business, operating our website, or servicing you, only if those parties accord to keep this information confidential. We can also release your information whenever we believe that the release is appropriate for complying with the law, enforcing our site policies, or protecting our or other’s rights, property, and/or safety. Nevertheless, non-personally identifiable visitor information can be provided to other parties for advertising, marketing or other uses.
Sharing with other Service users
When you use our Services, we share certain information about you with other Service users.
We can create content, which may contain your information, and grant permission to others for seeing, sharing, editing, copying and downloading that content based on the settings you or your administrator (if applicable) choose.
Managed accounts and administrators:
If you access or register to our Services using an email address with a domain that is owned by your organization or employer, and this organization desires to establish an account or site, certain information about you including your name, contact details, profile picture, content and past use of your account can become accessible to that organization’s administrator and other Service users sharing the same domain. If you are an administrator for a site or group of users within our Services, we can share your contact information with current or past Service users, for facilitating Servicerelated requests.
Our websites offer publicly accessible forums, blogs, issue trackers, and wikis. You must be aware that any information that you provide on these websites, including profile information associated with your account used for posting information, may be collected, read, and used by anybody from the public, who accesses these websites. Your posts and certain profile information can remain even after you delete your account. We urge you to consider the sensitivity of the information you input into these Services. For requesting removal of your information from websites operated by us that are publicly accessible, please contact us. In certain cases, we cannot remove your information, in which case we shall let you know if we are unable to do so, and why.
Sharing with third parties
We share information with third parties that help us provide, improve, operate, customize, support, integrate and market our Services.
We work closely with third-party service providers for delivering website and application development, maintenance, hosting, storage, backup, payment processing, virtual infrastructure, analysis and other services that we require, which may need them to access or use your information. If a service provider requires to access your information to perform services on our behalf, they do so under close instruction from us, which includes procedures and policies designed for protecting your information.
Third Party Apps:
You, your administrator or other Service users can choose to add new functionality or even change the behavior of our Services by enabling integrations with third party apps within our Services. Doing so may give third-party apps, the access to your account and information, such as your name, email address and any content you choose to use in connection with those apps.
Links to Third Party Sites:
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights:
In exceptional situations, we can share information about you with a third party if we trust that sharing is judiciously necessary for
- complying with any applicable regulation, law, legal process or governmental request, including meeting national security requirements,
- enforcing our policies, agreements and terms of service,
- protecting the integrity or security of our products and services,
protecting PeopleTech Group, our customers and/or the public from illegal activities or harm,
- responding to emergencies that we believe in good faith needs us to disclose information for assisting the prevention of serious bodily injury or death or any person.
How we store and secure your information we collect
Information storage and security
We make use of data hosting service providers and host the information we collect and adopt technical measures to secure your data.
While we implement safeguards designed for protecting your information, please know that no security system is impenetrable and due to the characteristic nature of the Internet, we cannot guarantee that data, while being transmitted through the Internet or while stored on our systems or else in our care, is unconditionally safe from invasion by others.
How long we keep your information
How long we keep your information we collect depends upon the kind of information, as described in further detail below. After such time, we will either anonymize or delete your information.
We do retain your account information if your account is active and for up to six months subsequently, just in case you choose to re-activate our Services. Additionally, we retain some of your information as required for complying with our legal obligations, for resolving disputes, for enforcing our agreements, for supporting business operations, and for continuing to develop and improve our Services.
Information you share on the Services:
Even if your account is deleted, certain information about you and the content you have provided shall remain to allow your team members or other users for making the best use of our Services.
If our Services are made available to you via an organization (e.g., your employer), we can retain your information if made essential by the administrator of your account.
If you have chosen to receive marketing emails from us, we retain your information and marketing preferences for a certain period from the date you last expressed your interest in our Services, like when you last opened an email from us or ceased using your PeopleTech account. We also retain information derived from cookies and other tracking technologies for a certain period from the date such information was created.
How to access and control your information
You have certain selections available, when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
You hold the right for requesting a copy of your information, for objecting our usage of information about you (even for marketing purposes), for requesting the deletion or restriction of your information, or for requesting your information in a structured and electronic format. Below, we describe the processes and tools to make these requests. You can contact us to request assistance.
Your choices and requests can be limited in certain cases, for instance, if fulfilling your request could reveal information about someone else, or if you wish to delete information which we or your administrator are permitted by law or have convincing legitimate interests to keep. While you have asked us to share data with third parties, for instance, by installing third-party apps, you will must contact those third-party service providers directly for having your information deleted or else restricted. If you have any unresolved concerns, you have the right to complain to a data protection authority in the country, where you live, work or feel that your rights were infringed.
Access and update your information:
Our Services and related documentation give you the capability for accessing and updating your information from within our Service. You may update your profile information within your profile settings.
Delete your account:
If you no longer wish to use our Services, you or your administrator can delete your Services account. The setting for deleting your own account is available in your account settings. Otherwise, please contact your administrator. You may also contact PeopleTech for requesting your account deletion.
Delete your information:
Our Services provide you the ability for deleting your information from within our Service. For instance, you may remove certain profile information within your profile settings. Please know, although that we can retain certain information for record keeping purposes, for completing transactions or for complying with our legal obligations.
Request that we stop using your information:
In certain cases, you can ask us to stop storing, accessing, using and processing information about you, where you believe we don't have the proper rights to do so. For instance, if you trust that a Services account was created for you without your consent or you are no longer an active user, you may request that your account be deleted as provided in our policy. Where you have given us permission to use your information for a restricted purpose, you may contact us for withdrawing that permission, but this shall not affect any processing that has already taken place by then. You may also opt-out of our use of information about you for marketing purposes by contacting us. While you make such requests, we may require time for investigating and facilitating it. If there is a dispute or delay as to whether we have the right to continue using information about you, we shall restrict any further usage of your information up until the request is honoured or the dispute is resolved, only if your administrator does not object (wherever applicable). If you condemn your information being shared with a thirdparty integration, we’d recommend you please disable the integration or contact your administrator for doing so.
Opt-out of communications:
You can opt out of receiving promotional or marketing communications from us, by using the unsubscribe link within each email, or by contacting us directly for having your contact details removed from our registration database or promotional email list. Even post you opt-out from receiving promotional communications from us, you shall continue to receive transactional messages from us regarding our Services.
Data portability signifies the ability to obtain some of the information about you, in a format that you can move from one service provider to another (for instance, while you transfer your mobile phone number from one carrier to another). Depending upon the background, this applies to some of the information about you, but not to all the information. Should you request it, we shall provide you an electronic file of your basic account details and the information you create on the spaces under your solitary control, like your personal PeopleTech account.
How we transfer information we collect internationally
International transfers of information we collect
We collect information globally and primarily store all the information in a secure state. We process, transfer and store information about you, outside your country of residence, to wherever we or our third-party service providers operate for providing you our Services. Whenever we transfer information about you, we take necessary steps to protect it.
International transfers within Postman Companies:
For facilitating our global operations, we transfer information and allow access to it from countries in which PeopleTech Group has operations for the purposes described in our policy. These countries may not have equivalent data protection and privacy laws such as the laws of most countries where our customers and users are based.
International transfers to third parties:
Other important privacy information
Notice to End Users
Few of our products are envisioned for use by organizations. While our Services are made available to you through an organization (e.g. your employer), that organization is the administrator of our Services and is responsible for the accounts and/or Service sites over which it takes control. In such situations, we’d recommend you please direct your data privacy questions to your administrator, as your usage of our Services is subject to that organization's policies. We are not accountable for the security or privacy practices of an administrator's organization, which can be different from our policy.
- terminate your access to our Services;
- install or uninstall third-party integrations
Even if our Services are not presently administered to you by an organization, if you use an email address provided by an organization (such as your work email address) for accessing our Services, then the owner of the domain associated with your email address (e.g. your employer) can assert administrative control over your account and usage of our Services later. You shall be notified if this occurs.
If you do not want an administrator to proclaim control over your account or usage of our Services, we’d recommend you use your personal email address for registering to or accessing our Services. If an administrator has not already proclaimed control over your account or access to our Services, you may update the email address associated with your account via your account settings in your profile. Once an administrator proclaims control over your account or use of our Services, you shall no longer be able to change the email address associated with your account without the administrator’s approval.
We’d encourage you to contact your organization or refer to your administrator’s organizational policies for further information.
Our policy towards children
We are compliant with the necessities of General Data Protection Regulation (GDPR) and the Children’s Online Privacy Protection Act (COPPA). Our websites, products and services are all directed to people who are at least 16 years old or older.